dragon138 Platform Privacy Notice

This page describes what we collect when you use dragon138 and how we keep that data protected. We operate our platform with a focus on account security, transparent data handling, and your control over personal information. Our privacy commitments apply to all users accessing our services through mobile, web, or app interfaces.

We understand that your trust depends on how we manage your account details, payment records, and gaming activity. This notice explains what data flows through dragon138, who has access to it, and what rights you hold over your information.

What We Collect and Why

When you open an account on dragon138, we collect your email address, mobile number, full name, date of birth, and identification document (national ID or passport). We require this information to verify your identity before you can deposit funds or place any activity on our platform. This KYC verification is a core part of our service—it protects both you and our operations.

During account setup, we also collect your chosen password and any profile details you choose to add (such as a preferred language or timezone). Once you deposit, we record the payment method you use—whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). We store transaction records, including amounts, dates, and confirmation status.

Note: We do not store your full payment card or wallet credentials. Payment processors handle sensitive card data directly; we receive only confirmation tokens and transaction IDs.

Our platform logs your gaming activity—which games you access, your session duration, and gameplay history. We also collect technical data: your device type (mobile or desktop), browser version, IP address, and general location (city or region). We use this technical data to optimize the dragon138 experience on your device and to detect unusual account access patterns.

How We Use Your Data

We use your personal information for four main purposes. First, we verify your identity and comply with anti-money-laundering and Know-Your-Customer regulations. Second, we process your deposits and withdrawals—your payment method and account balance are checked each time you request a transfer. Third, we provide customer support: if you contact our team in Jakarta, Surabaya, Bandung, or Medan, we retrieve your account history to assist you. Fourth, we maintain account security by reviewing login patterns and flagging unusual activity.

We do not sell your personal data to third parties. We do not use your gaming history for marketing beyond sending you optional notifications about new games or features within dragon138. If you disable push notifications in your account settings, we will not send any promotional messages to your device.

Third-Party Processors and Data Transfers

Our platform relies on external service providers to function. Payment processors (such as mobile banking, local payment, and online payment) handle your payment confirmations; we do not store their raw transaction data but receive only transaction confirmations. Our hosting servers may sit outside Indonesia; however, we apply the same data-protection standards regardless of server location. If you withdraw funds during Idul Fitri, Idul Adha, or Imlek holidays, your withdrawal review window may extend by one business day due to bank processing delays, not due to data storage.

Our customer support team operates within our company; we do not outsource support to third parties. However, we may use automated security tools to detect fraud or account compromise. These tools scan your activity for suspicious patterns but do not make withdrawal or account decisions—our team reviews any flagged account before taking action.

Your Rights and Data Access

You have the right to request a copy of all personal data we hold about you. You can also request correction of inaccurate information (for example, if your phone number changes, you can update it in account settings). You may request deletion of your account, though we may retain transaction records for regulatory compliance for a limited period after closure.

Request a data access report by contacting our support team
Update your email, phone, or profile information in your account settings
Change your password or enable two-factor authentication at any time
Review your deposit and withdrawal history within your account dashboard

Cookies, Device Data, and Security

Our dragon138 platform uses cookies to keep you logged in and to remember your language and timezone preferences. These are functional cookies; they do not track your activity across other websites. You can clear cookies from your device settings, though doing so will log you out of your account. If you access dragon138 on a mobile device, we also store a session token locally so you remain logged in when you move between apps and the browser.

We protect your data using encryption (HTTPS) for all data in transit and encryption at rest for stored passwords and payment tokens. Our team undergoes security training, and we conduct regular audits of our data-handling practices. However, we cannot guarantee absolute security; any user who suspects account compromise should reset their password immediately or contact support.

Important: We do not ask for your password via email or support chat. If you receive a message claiming to be from dragon138 requesting your password, it is fraudulent—do not respond.

Jurisdiction and Service Availability

Our services on dragon138 are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access dragon138 from a region where our service is not available, we may restrict or suspend your account without notice.

This privacy notice applies to all users on dragon138, whether you access our platform via web browser, Android app, or iOS web app. We may update this notice periodically; any material changes will be notified to you via email or a banner on the platform. Your continued use of dragon138 after such notification constitutes your acceptance of the updated terms.

Contact dragon138

If you have questions about how we handle your data or wish to exercise your rights, you can contact our support team. We aim to respond to data requests within fourteen days.